Refund/Cancellation Policy

Refund and Cancellation Policy

At Onyxsiri Solar, we are committed to providing our customers with high-quality solar energy products and exceptional service. This Refund and Cancellation Policy outlines the terms under which customers may cancel orders, request returns, or claim refunds. In some cases, we may use human-assisted and AI-powered tools to streamline return validation, product verification, and support resolutions.

1. Order Cancellation

Customers may cancel their order under the following conditions:

**Before Dispatch:** Orders can be cancelled if the cancellation request is submitted before the order has been processed or shipped.

**How to Cancel:** Cancellation requests must be submitted in writing via email to sales@onyxsiri.com or by contacting our support team at +91-91543 91453, quoting the order reference number.

**After Dispatch:** Once an order has been dispatched, it cannot be cancelled. Customers must follow the return procedure outlined below if eligible.

2. Return and Replacement Policy

We accept returns or replacement requests only in the following scenarios:

**Conditions for Returns:**

Return requests must be raised within 7 days of receiving the product.
Products must be returned in their original condition, unused, and in the original packaging with all accessories, manuals, and invoice.
A detailed inspection, potentially involving human-AI assisted checks, will be conducted before approving the return or replacement.
Returns will not be accepted for damage caused by improper handling, installation errors, or misuse by the customer.

3. Refund Process

Refunds will be initiated only after the returned product is received, inspected, and approved by our quality assurance team.

4. Non-Returnable Products

The following categories are not eligible for return or refund:

5. Warranty & Support

Most of our products are covered by manufacturer warranties. If an issue arises after the return window, customers are advised to refer to the warranty documentation provided with the product. We will gladly assist in facilitating any valid warranty claims or support requests, using a combination of human support and AI-enhanced diagnostic tools where applicable.